Churn  and Customer Management

Who?  

• Mobile (wireless), mobile commerce, converged service providers 
• Vendors to the telecom industry 
• Consulting firms (We do subcontract!)
• BIS / DSS / CRM firms

What?

• Multi-Dimensional Database Design (MDDM)  or On-Line Analytical Processing (OLAP)  design and data model
• Customer analysis and segmentation
• Churn management plan
•  Business analysis 
• Data mining and OLAP vendor analysis and selection
• Churn modelling
• Marketing and Product Planning
• Application design 
• Gap analysis 
• Meeting and brainstorming facilitation

Benefits

• Quick Start 
• Have a plan
• Avoid common mistakes
• Realistic and Useable Advice and results
• Find out if your organisation can handle production churn modelling and management before a large investment

Why?

• Five plus years of experience 
• Worked with 7 telecommunications companies on churn systems
• Multi-cultural and market experience